Last updated: November 2025
These Terms of Service (“Terms”) govern your access to and use of CallingPilot (“we”, “us”, “our”) and the CallingPilot website, products, and services (collectively, the “Service”). By subscribing to or using the Service, you agree to be bound by these Terms.
CallingPilot provides AI-powered receptionist and call handling services for home-service and similar businesses. Features may include call answering, basic qualification, lead capture, appointment scheduling, and delivery of call or lead summaries via email or SMS.
We may update or modify features from time to time to improve the Service. We will not materially reduce core functionality of your paid plan without reasonable notice.
You must be at least 18 years old and have the authority to enter into these Terms on behalf of yourself or your business. You are responsible for ensuring that your use of the Service complies with all applicable laws and regulations in your jurisdiction.
When you sign up and complete the setup form, you agree to provide accurate, current, and complete information about your business, contact details, call handling preferences, and any other requested details. You are responsible for keeping this information up to date.
You are also responsible for maintaining the security of any logins, email accounts, or phone numbers used in connection with the Service. We are not liable for losses resulting from unauthorized access that results from your failure to safeguard your credentials.
You agree not to use the Service to:
You are solely responsible for the content of scripts, instructions, and business rules you provide to us. You represent that you have all necessary rights and permissions to use that content with the Service.
In many cases, the Service operates by providing you with one or more phone numbers that you may forward your existing business line(s) to. You are responsible for configuring and maintaining call forwarding with your carrier, and for any carrier charges associated with your use of call forwarding or telephony features.
Phone numbers made available through the Service are not your property. We may reassign or reclaim numbers in accordance with applicable carrier rules or if your subscription is cancelled or significantly past due. We will make reasonable efforts to avoid disruption and, where possible, notify you in advance if a number change is necessary.
Subscriptions are billed in advance on a recurring basis (e.g., monthly) via Stripe or another third-party payment processor. By subscribing, you authorize recurring charges to your chosen payment method until you cancel.
You are responsible for any taxes, fees, or charges imposed by applicable authorities. We may change pricing for existing or new plans upon reasonable notice. Continued use of the Service after price changes takes effect constitutes your acceptance of the new pricing.
Unless otherwise stated on the site, we may offer a limited money-back guarantee period (for example, 30 days from initial subscription). Any refund is at our reasonable discretion and may require that you cooperate with basic troubleshooting or usage checks. Refunds are not guaranteed for misuse, violation of these Terms, or excessive usage inconsistent with your plan.
You may cancel your subscription at any time by contacting us or using any available self-service cancellation tools. Cancellation will take effect at the end of your current billing period, unless otherwise specified in writing.
We may suspend or terminate your access to the Service if you violate these Terms, fail to pay fees when due, or use the Service in a way that presents a risk to us, our infrastructure, or other customers. We will use reasonable efforts to notify you before suspension or termination where feasible.
We aim to improve your call coverage and lead capture, but we do not guarantee any specific business results, revenue, number of leads, or conversion rate. Your outcomes depend on many factors outside our control, including your market, pricing, operations, and how you handle leads.
CallingPilot uses artificial intelligence and third-party models to interpret and respond to callers. While we make reasonable efforts to configure the Service according to your instructions, you understand that:
You are responsible for reviewing and monitoring the Service’s performance and letting us know if adjustments are needed.
Depending on your configuration and applicable law, calls or transcripts may be logged, transcribed, or stored to improve performance, generate summaries, and provide you with call or lead information. You are responsible for complying with any consent or disclosure requirements in your jurisdiction (for example, “this call may be recorded or monitored…” notices where legally required).
Our handling of personal information is described in our Privacy Policy.
We and our licensors retain all rights, title, and interest in and to the Service, including all software, technology, branding, and content we provide. You retain rights to your content, including any scripts, prompts, or business data you supply to configure your receptionist.
You grant us a limited, non-exclusive license to use your submitted content as needed to operate, maintain, and improve the Service, and to provide support to you.
The Service may rely on third-party providers (such as telephony carriers, AI model providers, cloud infrastructure, and payment processors). We are not responsible for outages, delays, or issues caused solely by those third-party services, but we will use reasonable efforts to work around or resolve issues that affect your use of the Service.
The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or completely secure.
To the maximum extent permitted by law, in no event will we be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or business opportunities, arising out of or related to your use of the Service, even if we have been advised of the possibility of such damages.
Our total aggregate liability for any claims arising out of or related to the Service or these Terms will not exceed the amount you paid us for the Service in the twelve (12) months preceding the event giving rise to the claim.
You agree to indemnify and hold us harmless from and against any claims, losses, liabilities, damages, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; or (c) your violation of any rights of a third party.
We may update these Terms from time to time. If we make material changes, we will provide notice by updating the “Last updated” date, posting an update on the site, or contacting you via email. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.
These Terms will be governed by and construed in accordance with the laws of the State of California, USA, without regard to its conflict of laws principles. Any disputes arising out of or relating to these Terms or the Service will be brought exclusively in the state or federal courts located in California, and you consent to the jurisdiction of those courts.
If you have questions about these Terms, you can contact us at:
walkersaiagency@gmail.com